Decision details

The Group Director, Community & Children’s Services provided Cabinet with  an overview of the operation and effectiveness of the Council’s statutory Social Services complaints procedure between  1^st April 2017 and 31^st March 2018.  The Group Director advised that the report contained information on the background of the Social Services statutory complaints procedure, information on lessons learnt from complaints and performance data for Adults & Children’s Social Services, together with achievements for 2017/18 and future developments.

The Cabinet Member for Children & Young People thanked the Group Director for the report and spoke of the positive work of the service as reflected within the contents of the report.

It was RESOLVED:

1.    To note the contents of the Social Services Annual Complaints report (attached as Appendix 1 of the report)

2.    To note the work undertaken by the Social Services Complaints Team.

(N.B Following conclusion of this item County Borough Councillor G Thomas left the meeting)