Decision details

Through her report, Members were provided with the opportunity to review the Library Service Strategy for Rhondda Cynon Taf’s Library Service and its associated Action Plan which supports the wider Council and Welsh Government agenda.

The Head of Community Learning reference the progress made against the previous action plan and the Customer Satisfaction Surveys results which indicated a very high level of satisfaction with customer care across all aspects of the service (with between 96% and 99% of respondents indicating that they felt the service they received was ‘good’ or ‘very good’).

Members were provided with details of the enhancements and refurbishments taken forward at Libraries across the County Borough including the provision of new Libraries and the utilisation of the Community Hubs.

The Cabinet Member for Stronger Communities, Well-being & Cultural Services endorsed the strategy and commented on the use of libraries by local communities.  The Cabinet Member spoke of his gratitude to the Head of Service and the Library staff who were seen by many as the face of the Council and the positive survey level results.  He welcomed the investment to the service across the authority and spoke of the changing nature of the service which was proactively adapting to the needs and requirements of the residents of the County Borough.

The Cabinet Member for Education & Lifelong Learning spoke highly of the library staff in place and welcomed the refurbishments taken forward within the Libraries across the County Borough.

Following discussions it was RESOLVED:

1.    To note the content of the report;

2.    To approve the library services strategy action plan.