Decision details

Customer Feedback Scheme - Comments, Compliments and Complaints Annual Report - 2022/23

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Decisions:

The Service Director of Digital and ICT provided Cabinet with an overview of the operation and effectiveness of the Council’s Customer Feedback Scheme (CFS) between1st April 2022 and 31st March 2023. 

 

The Cabinet Member for Climate Change and Corporate Services emphasised the importance of customer feedback and was pleased to note that 95% of complaints had been dealt with at stage 1. The Cabinet Member recognised that the team were always looking for new ways to capture information and noted that the ‘You Said, We Did’ service was going from strength to strength.

 

The Cabinet RESOLVED:

1.    To note the content of the report, the Customer Feedback Scheme (CFS) Annual Report for 2022/23 and the work undertaken by the Customer Feedback, Engagement and Complaints Team.

 

Publication date: 23/10/2023

Date of decision: 23/10/2023

Decided at meeting: 23/10/2023 - Cabinet

Effective from: 27/10/2023

Accompanying Documents: