Decision details

The Director of Legal Services advised the Cabinet of the publication of the Public Services Ombudsman for Wales’ (‘PSOW’) Annual Report and Annual Letter to this Council for 2021-2022.

The Deputy Leader thanked the Director for the report and commented that RCT was favourable and the third lowest out of the 22 Welsh Local Authorities. The Deputy Leader noted that the suppression of complaints was likely due to the pandemic and as such, there was now an increase.

The Cabinet RESOLVED:

1.    To consider and note the 2021-2022 Public Services Ombudsman for Wales’ Annual Report and Annual Letter to this Council.