Decision details

The Group Director of Community and Children’s Services provided the Cabinet with an overview of the operation and effectiveness of the Council’s statutory Social Services complaints procedure between 1st April 2021 and 31st March 2022. The report contained information on the background of the Social Services statutory complaints procedure, information on lessons learnt from complaints and performance data for Adults & Children’s Social Services, together with achievements for 2021/22 and future developments.

The Cabinet Member for Health and Social Care thanked the Director for the comprehensive report, which emphasised the Council’s positive attitude in dealing with complaints to maintain and improve its standards. The Cabinet Member spoke of the wide-ranging compliments detailed within the report, which emphasised the commitment of the staff, despite challenging times.

The Cabinet RESOLVED:

1.    To agree the contents of the Social Services Annual Complaints report; and

2.    To note the work undertaken by the Social Services Complaints Team.