Decision details

The Director, Finance and Digital Services provided the Cabinet with an update on the Digital Work Programme, which underpins the objectives stated in the Council’s Digital Strategy 2020.

The Director informed Members of the positive progress made in implementing the actions in line with the Council’s Digital Strategy and spoke of the increased use of online services on the Council’s website and the newly improved Council’s Customer Relationship Management (CRM) system. The Director also spoke of the recent funding received from the Integrated Care Fund to further enable the deployment of digital Assistive Technology to support vulnerable clients and independent living.

The Deputy Leader took the opportunity to thank officers for the huge amount of work put into developing the service and advised that the Finance and Performance Scrutiny Committee would have the opportunity to provide feedback in respect of the Work Programme and to pre-scrutinise the Council’s Digital Strategy. 

The Leader also praised the report and spoke of the vast amount of progress made over past years, which was to the benefit of residents and had contributed to efficiency savings.

The Cabinet RESOLVED:

1.     To acknowledge the progress of the actions within the Digital Work Programme to deliver the Council’s Digital Strategy 2020; and

2.     To receive a future report that brings forward a new Digital Strategy for 2020 and beyond, as well as recommendations for further delivery actions as part of a next phase of the Digital Work Programme.