Decision details

The Group Director, Community & Children’s Services provided Cabinet with an overview of the operation and effectiveness of the Council’s statutory Social Services complaints procedure between 1st April 2018 and 31st March 2019. The Group Director advised that the report contained information on the background of the Social Services statutory complaints procedure, information on lessons learnt from complaints and performance data for Adults & Children’s Social Services, together with achievements for 2018/19 and future developments.

The Cabinet Member for Children & Young People thanked the Group Director for the report and spoke of the positive work of the service as reflected within the contents of the report.

It was RESOLVED:

1.    The contents of the Social Services Annual Complaints report, attached as Appendix 1 of the report.

2.    To note the work undertaken by the Social Services Complaints Unit.